Job Description
The Assistant Manager, Technical Services (Rides) is responsible for implementing the technical operating plans for Rides in the Technical Services Department. The Assistant Manager will generally operate with a broader oversight of attractions and is typically focused on labor utilization and coordination.
The Assistant Manager provides technical guidance for rides and attractions under his or her area of responsibility, including Audio, Special Effects, Projection, Lighting, Set/Scenic, Props, Show Action Equipment, Animated Figures, Ride Mechanical Systems, Ride Control, and Show Control Systems.
Responsibilities:
- Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue technical processes. Ensures ride and attraction readiness to open on time.
- Ensures all equipment is maintained in accordance with USH Policies, practices and standards.
- Conducts regularly scheduled shift meetings with the Technicians:
- Direct and confirm work assignments & emphasis to address issues.
- Review and communicate safety requirements and practices. Ensure training assignments are completed.
- Share relevant business, guest, and employee news.
- Recognize positive behaviors.
- Give timely and constructive feedback to improve performance.
- Provides technical guidance and mentoring as required to Technicians within the day-to-day maintenance activities in the field. Builds strong team cohesion and motivation within the Technical Services Team.
- Confirms maintenance activities are executed professionally.
- Responds to major ride issues immediately. Escalate communications to the appropriate leaders when there is a significant safety issue, delay, failure or injury. Determine root cause of issues. Develop and manage timely solutions. Communicates significant expenses and risk.
- Ensures the proper completion of documentation, including: Work Orders, Payroll Approvals, Compliance, EHS Action Findings, Injury and Illness Reports, Equipment Readiness Reports, LOTO Verification, Housekeeping Inspections, etc.
- Oversees technical interaction with Non-ride Personnel, Vendors, Sub-contractors, Engineers and other relevant 3rd person parties involved with Show and Ride systems. Insures a clear line of communication regarding any maintenance activities.
- Advises, coordinates, and is accountable to the Senior Manager, Rides, Director of Rides & Transportation and Director of Engineering regarding the status and engineering quality of ride and attraction systems including areas of risk or potential future risks.
- Confirms appropriate labor levels with Managers and Sr. Managers. Addresses unplanned overtime & meal penalties.
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
- Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program.
- Ensures employees understand and follow all company policies and procedures. Observes employee conduct and communicates to the Managers/Sr. Managers both positive and negative behaviors.
- Model a positive work approach with our employees, partners, and clients.
Qualifications
- Bachelor’s degree in business, Engineering or related field; or equivalent combination of education and experience required.
- 5-7 Years technical and Trade experience
- 3-5 years of operations management/team leadership experience; or equivalent combination of education and experience
- Ability & willingness to work overtime, weekends and holidays with short notice
- Must have strong leadership, organizational and problem-solving skills.
- Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Desired Characteristics:
- Excellent organizational, verbal and written communication skills
- Demonstrated ability to work with all levels of employees and management, strong team player and willingness to give assistance to co-workers in other areas.
- Strong interpersonal and analytical skills
- Strong time management skills
- Demonstrated ability to work independently under pressure; proactive thinker/self-starter
- Ability to multi-task and be flexible is essential for success
- Theme Park Operations knowledge and experience
- Experience managing in a union environment
Salary Range: $69,000.00 - $75,000.00
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
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